Privacy Policy
Property and Pet Care
Helen Lord
Peace of Mind While You’re Away
Last updated: 31st July 2025
Introduction
Your privacy is important to me. This Privacy Policy explains how I collect, use, and protect your personal information when you use my services or visit my website.
By using Property and Pet Care services or website, you agree to the terms outlined below.
Information I Collect
To provide you with exceptional pet and property care, I collect the following information:
Name, address, email, and telephone number
Details about your property (address, security/access info)
Information about your pets (species, breed, age, medical needs, routines)
Emergency contact information
Any other information relevant to delivering safe and effective care (e.g., vet details, medication instructions)
How I Use Your Information
Your information helps me:
Arrange and provide the agreed pet and property care services
Communicate with you about bookings, changes, or updates
Respond promptly to emergencies involving your pets or property
Comply with legal and insurance requirements
Data Security
I take your privacy seriously and protect your data by:
Storing it securely and restricting access only to myself or authorised contractors
Using reasonable technical and organisational safeguards to prevent unauthorised access, loss, or damage
Never selling or sharing your personal data with third parties for marketing or other purposes without your consent
Sharing Your Information
Your data may be shared only:
With individuals directly involved in providing your agreed service (e.g., substitute carers)
When required by law or insurance purposes
With your explicit consent
Your Rights
You have the right to:
Request access to the information I hold about you
Request correction of inaccurate or incomplete data
Request deletion or restriction of your data where applicable
Object to any data processing based on legitimate interests
Withdraw consent at any time where processing is based on consent
To exercise your rights or ask questions, please contact me at: helen@propertyandpetcare.co.uk
Data Retention
I retain your personal information only as long as necessary to provide services and comply with legal or insurance obligations. After this period, data is securely deleted or anonymised.
Cookies
This website uses cookies to:
Enhance your browsing experience
Collect non-identifying analytics to improve the site’s performance and usability
Cookies used do not identify individual users personally.
How to Manage Cookies:
You can disable or delete cookies via your browser settings if you wish. Please note that disabling cookies may affect some website features or your browsing experience.
Cookie Notice (for website visitors)
When you visit my website, a small text file called a “cookie” may be stored on your device. Cookies help the site remember your preferences and collect basic anonymous usage data to improve the service.
By continuing to use the website, you consent to the use of cookies as described. If you wish to opt out or manage cookies, please use your browser settings to control or disable cookies.
Changes to This Privacy Policy
I may update this policy from time to time to reflect changes in service or legal requirements. The “Last updated” date will reflect the most recent revision. Significant updates will be communicated via the website.
Contact
For any questions or concerns about this Privacy Policy or my data practices, please contact:
Helen Lord
Email: helen@propertyandpetcare.co.uk
Thank you for trusting Property and Pet Care with your home and beloved pets!